Schedule of Trainings and Seminars


Time:

8:00AM-5:00PM

Start Date:

April 26, 2019

End Date:

April 26, 2019

Status

closed

Course Details


Course Name

Quality Customer Service

Type of Course Module

basic Course Module

Course Description

Customer service is an integral part of doing business. Today’s customer service providers/frontliners must have adequate preparation to interact effectively with different kinds of customers (internal and external). Their level of professionalism is the key to attracting business and profits. This course is designed for the participants to enhance both their personal and professional effectiveness in the workplace as well as the longevity of the organization.

 

COURSE OBJECTIVES:

At the end of seminar-workshop, participants would be able to:

  • Know the importance of quality customer service in building a good corporate/organization’s image.
  • Adopt the elements of good communications and feedback as well as dynamics of telephone etiquette in the service delivery.
  • Handle customer requirements and complains effectively.
  • Develop commitment in quality customer servicing.

 

Course Outline

METHODOLOGY:

  • Lecture-discussion, group workshop/activities

TARGET PARTICIPANTS:

  • This seminar is open to the public

Duration

1 day

Registration Fee

2,500.00

Contact Person

Joseph Argente

Email

josephargente@pttc.gov.ph

Contact Number

831-9988

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